I Have Received A Missing Data Request - How Do I Close The Ticket

The Missing Data Request (MDR)

If any user submits an MDR for data that your company is the reporting entity, then all your data managers and your ISC will receive an email from the NSTA ISC requesting that this MDR is fulfilled.

It is to be noted that the NSTA considers that information, created or acquired pursuant to an offshore petroleum licence, is required to be reported by the licensee, via the National Data Repository ('NDR') under the terms of a licence or pursuant to a notice issued under section 34 of the Energy Act 2016.

However, not all MDRs are forwarded to the reporting entity.

It is for the NSTA to determine whether a request for data supports the NSTA Strategy and whether it is to be raised to the attention of the licensee. Accordingly, any request for data reporting should include supporting rationale, to be provided by the requestor in their initial MDR.

The email

The email that you receive will look similar to this:

How to fulfil the request

Hopefully, in your own records, you have the files that are missing and can upload these to the NDR as per your reporting and disclosure obligations. If you upload the files and assign the correct CTag the tickets will automatically be closed the next time there is a system scan.

If you no longer have the data, or the data was never collated, this must also be acknowledged in the NDR, and this can be done using the Completeness Inventory.

To access the Completeness Inventory a Company Data Manager should click the
"File Count" number for the Project ID they wish to update.

The Completeness Inventory
will then display the following page.

CTAGs are highlighted with the Completeness Inventory information that was migrated
from the legacy NDR.

A Company Data Manager can mark items as "Not Available" or "Not Acquired", if an
item is marked in error, the Company Data Manager should use the "Deselect" column
to undo the setting.

Once they have completed their input, the Company Data Manager needs to scroll to
the bottom of the page to check, comment and confirm the acquisition and availability
settings on behalf of their organisation.

At this point, a comment supporting the selected status is required and the Confirm
checkbox needs to be checked.

These submissions will then be processed. It can take some time for the settings to
display - they should be visible in the system within 48 hours.

Once the selections have been accepted, again the ticket will close automatically.

IMPORTANT

If, as in the case of the example above, more than one item is requested, then you must do this for all the items, otherwise, the ticket remains open.

There is no need to reply to the MDR emails, as long as you do the prescribed steps.