FAQs 29th July 2021

Frequently Asked Questions - Update 29th July 2021

Q: I had an account on the old NSTA NDR. I didn't receive an email for a new login.

A: Log-in details have not been migrated from the previous NDR to the new system, so it will be necessary for all users to re-register.

Q: I haven't received my verification email.

A: The verification email comes from msonlineservicesteam@microsoftonline.com - check your spam folder.

Q: What browser should I use?

A: You must use a Chromium-based browser. https://support.uk-ndr.co.uk/hc/en-gb/articles/4403073282194-Browser-Requirements 

Q: Do Company_Users have to have the same email domain email as the organisation?

A: No it is the responsibility of the Company_Administrator to add members to their organisation and assign roles and access rights, these can be from users from outside their own organisation.

Q: I can not see the data I have uploaded.

A: You will not see any data you have uploaded since the launch of the new NDR service on the data discovery page. Migration of the data is pending the full implementation of the upload workflow. You can see what you have uploaded under "Data submission - Review submissions".

Q: What is my data download limit?

A: Approved organisations, including licensees, will each be able to download 3 Terabytes of NDR content in a calendar month, without paying a fee. This is per organisation, not an individual’s limit, reset at the start of each month.

Public Users will not be able to download data but will be able to preview released items. Public users can request "company access" if working for a registered company or can submit a request to the NSTA.

Q: What if my organisation exceeds their limit?

A: Any organisation wishing to increase their download limit for a given month may do so at their discretion and their expense, using the in-application purchasing options. Alternatively, orders on media can also be arranged via the application.