Frequently Asked Questions - Update 29th July 2021
Q: I had an account on the old NSTA NDR. I didn't receive an email for a new login.
A: Log-in details have not been migrated from the previous NDR to the new system, so it will be necessary for all users to re-register.
Q: I haven't received my verification email.
A: The verification email comes from email@example.com - check your spam folder.
Q: What browser should I use?
A: You must use a Chromium-based browser. https://support.uk-ndr.co.uk/hc/en-gb/articles/4403073282194-Browser-Requirements
Q: Do Company_Users have to have the same email domain email as the organisation?
A: No it is the responsibility of the Company_Administrator to add members to their organisation and assign roles and access rights, these can be from users from outside their own organisation.
Q: What is my data download limit?
A: Approved organisations, including licensees, will each be able to download 3 Terabytes of NDR content in a calendar month, without paying a fee. This is per organisation, not an individual’s limit, reset at the start of each month.
Public Users will not be able to download data but will be able to preview released items. Public users can request "company access" if working for a registered company or can submit a request to the NSTA.
Q: What if my organisation exceeds their limit?
A: Any organisation wishing to increase their download limit for a given month may do so at their discretion and their expense, please contact the support desk if you need to increase your limit. Alternatively, orders on media can also be arranged by following the process shown here https://support.uk-ndr.co.uk/hc/en-gb/articles/4403092787858-Request-Physical-Media-Download-.
Q: I can not see seismic field data under the Project ID?
A: Not all seismic field data (Seg-D) data has yet been loaded to the NDR. We do have some Seg-D data on physical media. If you can not find what you are looking for on the NDR, contact support with the survey you are interested in and a search of the physical media will be undertaken.
Q: How do I delete a file I uploaded incorrectly?
A: The system is designed not to allow deletions. If you have uploaded the wrong file, or a file to the wrong project, then please submit an edit data request and in the free text explain what is wrong. These files can then be hidden.
Q: I seem to have loaded the same file more than once.
A: If you click "review submissions" a second (or third) time, the table keeps whatever files were already showing, which can give the impression the file was uploaded more than once.
If you refresh your entire page (F5) and go back to review submissions you should see each file only once.
Q: The portal isn't working properly, for example, the files table not loading?
A: Either try a normal refesh (F5) a hard reset, in chrome this is crtl+F5 or if this fails manually remove cookies, again in Chrome the menu for this can be found by pressing Ctrl+shift+DEL.